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Terms and Conditions

The Mybility Warranty

Updated  2023

The DL range of chairs has a 10 year frame warranty, 5 years for the driving controller system, drive motors, actuators and seat. These warranties are supplied and mai trained by Mybility. The batteries, tyres, charger, soft knee brace, chest harness and cushions are not covered in the warranty.

The warranty is assigned to the individual named in the Mybility invoice. The Warranty can only be transferred to a new owner after inspection of the wheelchair and approval from Mybility.

This warranty covers faults that occur in normal operation of the wheelchair. The warranty does not cover faults caused by normal wear and improper or lack of maintenance as indicated in the owner’s manual and the service instructions.

Furthermore, the warranty does not cover faults originating from overloading or incorrect programming. The warranty does not cover wear and tear or accessories.

Normal wear occurs in parts such as tyres, rubber mountings, leaf springs, joints and slide surfaces. Increased noise of the driving motors is also caused by normal wear.

Faults and issues must be reported immediately to Mybility UK Ltd in writing and immediate action taken to repair the issue by Mybility, or an authorised agent, to prevent any further damage. Failure to do so may void the warranty.

Indirect expenses or transportation costs incurred in dealing with faults are not included in the warranty.

The warranty is only valid if Mybility UK Ltd carries out a yearly service or a Mybility and Chasswheel joint authorised service engineer, and covers the chair under normal operating conditions. Repairs or alterations  by non authorised service or repair agent may lead to further damage and will void the warranty. The yearly service is timed from the manufacturing date of the wheelchair shown on the chassis plate.

Please see our book a service page at the top of the website for further details –

Written permission must be sought for any work carried out to the wheelchair, other than that allowed in the manufacturers manual,  failure to do so will void the warranty.

During the service the wheelchair must be brought up to manufactures specifications. Any damaged parts or issues which are assessed to potentially cause problems will be dealt with during the service and charged.

Failure to keep the wheelchair up to manufacturers standard specifications will void the Mybility warranty.

We are always happy to advise if there are any questions regarding your wheelchair and the warranty.

A storage and maintenance charge of £25 per week will be levied if the wheelchair has to be kept in the workshop due to non payment of services, goods or repairs for over 2 weeks from invoice date. The storage charge will also be levied if the wheelchairs are left with us for another reason. We may use our discretion with this.

Failure to pay a service invoice will invalidate the warranty, once payment is made the warranty may be reinstated by arrangement.

Only use the wheelchair charger supplied with your wheelchair, the new Powercharge chargers have safety protocols  and advanced charging systems to protect and prolong your batteries. The charger should be brought in when the wheelchair is due for service, so it can be checked and the charging regime monitored.

Where applicable the manufacturers warranty terms and procedures take precedence over the Mybility warranty.

The Benefits of being a warranty holder

The items listed below 1 to 9 are standard during the 5 year parts and labour general wheelchair warranty and the repairs mentioned will be continued over the 10 year frame warranty. The wheelchair must be serviced every 12 months from the stamped manufacturers date (chassis number) to retain the warranty. The warranty is free at the point of sale with Mybility.

During a warranty a service

  1. Reduced cost in wheelchair manufacturers parts of 25%
  2. Mybility will repair minor damage to the wheelchair free of charge as part of the warranty service cost.
  3. Larger repairs may also be undertaken free of charge on a case by case basis.
  4. Software amendments for the standard program will be undertaken free of charge
  5. Wheelchair will receive a mini valet and clean down.
  6. The batteries are tested free of charge and reported for peace of mind.
  7. If batteries fail on first test mybility will undertake a set of charging and testing (cycling) to see if the batteries can be improved from the first test. (please note cycling will take up to 12 hours each time)
  8. The frame will be rust treated
  9. We will aim to have the wheelchair picked up  if there is a warranty fault and it is reported in writing  within 24Hrs (if reported before 12 am).
  10. A non warranty service is charged at £350 (DL range), £300.00 (Urban) and excludes items 1 to 10.

VAT Exemption

A Mybility UK Ltd Vat exemption form must be completed to qualify for VAT @ 0%.

Each chair is built to order, the invoice total includes delivery to the mainland UK and fitting.

Payment Terms for a newly ordered chair

After the demonstration and assessment an estimate will be produced. Once the estimate has been discussed, agreed and amended to suit  (if required), with the client an invoice will be issued from the estimate.

Payment On Receipt of Invoice.

The items will require up to 8 weeks from the receipt of payment. The wheelchairs are built to order. Adaptations may delay delivery times. You will be informed of the build times on request. Once the order has been placed the initial payment is non refundable. The Goods remain the property of Mybility UK Ltd until full and final payment.

Bespoke Adaptations

Bespoke adaptations can be made to order. Your requirements will be discussed and a best practical solution given and fabricated. These items should be paid for in advance (unless by special arrangement) and cost cannot be refunded.

The Warranty and payment specifications are subject to upgrade and modification without notification. Please refer to this page for details.

Charging Batteries important information

All wheelchair batteries need to be used (driven) and charged on a regular basis. The worst possible thing for wheelchair batteries is to be stood unused. Ideally the wheelchair should be driven twice a week for a minimum of one hour, preferably every day. The wheelchair should then be plugged in to charge.

Charging happens in two parts;

1) Bulk Charge. When you put the wheelchair on to charge it will after a time indicate it is fully charged usually indicated by a green light on the charger. This is the end of the bulk charge not the end of charging. Caution this does not mean the process is finished.

2)Trickle Charge. Continue allowing the batteries to charge do not disconnect from mains. What happens after bulk charge is finished is the trickle charge which is designed to balance out the batteries, this greatly extend their life span.

Failure to balance the batteries will degrade and shorten their lifespan conciderably. The batteries should last 3 years depending on charging and usage – please ask for more details as required.

Poor usage and charging regime will shorten the life of the batteries considerably. CAUTION do not charge more than 24 hours unless you are using the Powercharge Battery Charger, which has safety cutouts. Please read the Powercharge manual that came with your Aura charger. DO NOT LEAVE WHEELCHAIR PERMANENTLY ON CHARGE.

Wheelchair Storage

To protect the wheelchair and control systems it is advised that the wheelchair be stored at room temperature to prevent moisture and condensation from degrading the wheelchair. The wheelchair should be cleaned of debris, mud, sand etc on a regular basis to protective chassis and avoid rust, and sprayed with the maintenance spray provided. Poor storage conditions will advance wear and tear and degrade you wheelchair, which will not be covered under the warranty. Please contact Mybility for any advise and recommendations so that you store your wheelchair correctly.

Details from the charger manufacturers

Regular using and charging will definitely help to prolong the battery life time and to keep the best possible capacity, and when using a good battery charger with maintenance charging like the Powercharge Aura charger, it is recommendable to connect the batteries to the charger whenever they are not in use.

The Aura charger as supplied has a maintenance (trickle) charge facility as standard as supplied to the client.

Technical charging details for the Aura charger-

Step 1 – charging with 11 A constant until a voltage of 28.8 V has  been reached
Step2 – keeping the voltage of 28.8 V until the current automatically has dropped to 0.9 A
Step 3 – keeping the current og 0.9 A until the voltage has reached 29.4 V
Step 4 – the maintenance charging is set to 27.6 V and max. 0.5 A and there is no time limit. If there is any consumption so the voltage will drop below 25.0 V, the charger will indicate an error.

Extracts from the Manufacturers ManualWheelchair Servicing 

After driving under moisture circumstances, take care of drying the wheelchair for example by storing it in a warm space. Do not leave the wheelchair outside or in cold and moisture spaces. Not following these instructions might damage the wheelchair.

By servicing the wheelchair regularly, you ensure the functioning and safety of your wheelchair. A well serviced wheelchair is a long-term aid and it can last at least ten years if service is taken care of. Part of the servicing can be performed by users themselves (these operations are mentioned below). However, the more demanding service operations (such as electrical malfunctions, driving motors, actuators, frame parts, seat parts,  and other technical problems) can only be done by a qualified technician in order to maintain the warranty.

The manufacturer intends the wheelchair to be serviced/maintenanced by qualified technician (either distributor, service agent or the manufacturer) at least once a year.

Following routine operations the manufacturer intends the user to be responsible: – daily inspections
– weekly inspections
– cleaning the wheelchair

If necessary the user could ask assistant or some other person for help.

Daily inspections

Before beginning the drive check the general condition of the wheelchair visually. When the driving controller is switched off, check that the joystick is not bent or damaged and that it returns to the middle when released. Check that all the connectors are in place and undamaged and the cables are in good condition. Check that the thin protective rubber around the steering stick is not damaged. Handle the protective rubber with care. Make sure that the control module is well attached to the wheel chair. Do not over tighten the screws.

Weekly inspections

Brake tests are made on an even floor, with at least one meter of free space around the wheelchair. Switch on the control system. Check that the light bar is lit in one second or flashes slowly. Push the joystick slowly forwards until you hear the parking brakes working. The wheelchair may start moving. Release the joystick immediately, and you should be able to hear the sound of the brakes operating in a few seconds. Repeat this test three times also by pushing the joystick backwards, and to the left and right.

Check the operation of the lights, turn indicators and the balance adjustment. If the wheelchair has an electrically adjustable back and/or foot rest, also check their operation. In problem situations, do not use the wheelchair, but contact service.

Cleaning and disinfection the wheelchair

Clean the wheelchair with a moist soft fabric and diluted cleaning fluid. Avoid the use of undiluted cleaning fluids as these may damage the plastic and fabric parts of the wheelchair. Follow the recommendations set by the cleaning fluid manufacturers regarding the different materials. In the event of the control module becoming dirty, it must be cleaned immediately. Pressure cleaning or use of a shower is forbidden, as the wheelchair has electric units, which will be damage when wet.

The wheelchair can be disinfected totally for example by spraying the disinfectant on the wheelchair. The electronics of the wheelchair are in the battery box so keep the battery box closed during the disinfection. While disinfecting, notice the wheelchair’s texture surfaces (seat, supports) which should be disinfected with the suitable methods.

All the materials are tested acc. to ISO 7176-16 and the materials are inflammable.

Following operations the user is able to do with help of assistant or some other person:

  • –  measuring the tyre air pressure
  • –  changing tyres
  • –  disconnecting the batteries
  • –  installing the batteries
  • –  changing the lamp

Please refer to manual details in full. For any clarification please contact Mybility.


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